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Are there a log file xxxyyyzzz.txt or a crash dump *. Save the file, make sure its name and extension are Config.xml and try starting your Zoiper.Д¬heck the ~/library/Zoiper folder again.

use vim, vi, textedit or other simple text (or xml editor) to alter the Config.xml file Д®nable the debug logger and detailed crash dump.

Open a file explorer, select Go to Folder, type ~/library/Zoiper and press Enter. Zoiper is exiting/freezing before you could enable the debug log and crash dump?

Android emulator mac quit unexpectedly download#

If the files are too large to be sent by email, upload them to your dropbox / googledrive / cloud account and send the download link to our support team.

Android emulator mac quit unexpectedly zip#

Note that you will need to attach the file(s) to your email as a plain attachment or in a zip archive. dmp file and the debug log files that were created during this session. Have a look in your home folder and check if it contains any files that end on. exit the softphone and then start it again.ДЄfter recreating the crash successfully, the dump file will be created.enable both Detailed Crash dump and Detailed Debug log options.Turn ON the crash logger by using the Settings window: It contains debugging information which could help us find out what went wrong.

When, for some reason, Zoiper exits unexpectedly and 'Detailed Crash Dump' is enabled, a dump file will be created. Please send this file to us along with a debug log file from the same session. The packet capture will be located in the directory where you issued the 'tcpdump' command. Recreate the issue, then exit Zoiper and stop the packet capture - go back to the terminal and press Ctrl+c. Once the tcpdump command is running, start Zoiper. If you are using an ethernet adapter (cable) it is en0 by default. (This will start capturing the network traffic.) Tcpdump -i en0 -n -s 1500 -l -w zoiper.cap

This will grant you super user privileges.) Start your favorite terminal emulator and issue the tcpdump command: To create the packet capture file you will need to use tcpdump command in the terminal. The capture contains information about account registrations, configuration details, etc.

In the Help menu, if the logger is ON you will see a 'Disable debug log' option.ДЄ packet capture log file is required so our developers could follow the network packets sent and received by Zoiper. If you do not need the debug logger ON, you can disable it by using the Settings -> Preferences -> Diagnostics menu, or the Help menu again. When the issue is recreated, please exit Zoiper to make sure that the log contains only relevant information. In Finder hit 'Shift + CMD + G' and type '~/Library' (without the quotes)

Android emulator mac quit unexpectedly mac os x#

In recent versions of Mac OS X '~/Library' is not visible in 'Finder' - the file browser of Mac OS X. No matter which approach you will use, a file named logfile_XXXXX_YYYYY.txt will be created in the ~/Library/Zoiper folder for the currently logged mac user.

now exit the softphone and then start it again to create the log file.

go to the Advanced tab and select Diagnostic.

Open the Settings menu on the main Zoiper screen and select Preferences.

you will be warned that the created file would be very large Д«) Turn ON the debug logger by using the Settings window:.

Open the HELP menu and select 'Enable debug log'.

There are two ways to enable / disable the debug logger:ДЄ) Turn ON the debug logger by using the Help menu on the main Zoiper screen: It is usually required by our developers for their investigation. It contains detailed information about the events that took place, such as account registration, network status, configuration status, etc. are disabled.ДЄ debug log is created only if the debug logger is ON. Note: Before preparing a set of log files, make sure that all non-strictly required settings such as STUN, Rport, KPML, MWI, Presence, etc. Usually a packet capture file is always requested along with a debug log file.

Other log files, that are not listed here, may also be requested by our Support team.

crash log - contains very useful information in case Zoiper exited unexpectedly.

packet capture log - contains information about the network packets sent to and by the softphone.

debug log - contains general information about the events taking place and the softphone configuration.

There are three different log files that might be required for a successful investigation.